Standardize the work, not just the staffing

Workflow and Whiteboard inside GuardianVets OS enforce best practice intake, triage, scheduling, and follow up. Everyone runs the same playbook, with visibility into what is happening now.

Consistent call handling across agents and locations
Clear handoffs and task ownership
Real time visibility into active cases
Faster execution with fewer errors
Consistent call handling across agents and locations
Clear handoffs and task ownership
Real time visibility into active cases
Faster execution with fewer errors
Consistent call handling across agents and locations
Clear handoffs and task ownership
Real time visibility into active cases
Faster execution with fewer errors
Consistent call handling across agents and locations
Clear handoffs and task ownership
Real time visibility into active cases
Faster execution with fewer errors
Consistent call handling across agents and locations
Clear handoffs and task ownership
Real time visibility into active cases
Faster execution with fewer errors
Consistent call handling across agents and locations
Clear handoffs and task ownership
Real time visibility into active cases
Faster execution with fewer errors
Consistent call handling across agents and locations
Clear handoffs and task ownership
Real time visibility into active cases
Faster execution with fewer errors
Consistent call handling across agents and locations
Clear handoffs and task ownership
Real time visibility into active cases
Faster execution with fewer errors

Turn Calls into Actionable Outcomes

GuardianVets OS ensures every client interaction follows standardized workflows, guiding agents through each step, surfacing active cases, and highlighting urgency so nothing falls through the cracks.

Provides standardized workflows for common call types

Guides agents through required questions and steps

Creates tasks, reminders, and handoffs

Surfaces active cases on a whiteboard view

Flags urgency and escalation requirements

Portfolio
Feature Image

How it Works

GuardianVets OS system replaces the front desk—handling every interaction and converting demand into booked appointments.

01

Select workflow based on call intent

02

Follow guided steps, capture required data, and create tasks

03

Track active cases on the whiteboard until resolved

Built for Operational Clarity and Control

Everything your clinic needs to understand performance, connect systems, and operate securely—without adding complexity.

What you can measure

Gain clear visibility into how work moves through your clinic—from scheduling accuracy and documentation quality to follow-up completion and team efficiency.
Workflow compliance rate
Handoff completion time
Time to resolution by case type
Time to resolution by case type

Integrations and compatibility

Designed to integrate into existing veterinary PIMS environments while supporting consistent workflows across general practice, emergency, specialty, and university care settings.
Works with GV Phone System and AI Voice and Chat
Supports PIMS linked documentation and scheduling

Security and reliability

Built with enterprise-grade security controls, role-based access, and detailed audit trails to ensure accountability, reliability, and operational trust.
Role based access and audit trails
Standardized templates maintained centrally

Loved by industry leaders

FAQs

If you can't find an answer that you're looking for, feel free to drop us a line.

Can workflows be customized?

Yes. We start with best practice templates and configure to each hospital.

Is the whiteboard real time?

Yes. It reflects active cases and tasks as they move through the system.

What makes GuardianVets different?

We provide a gold-standard team with extensive veterinary experience, and we’ve built our operations to free up your team to focus on providing medicine.

What is the setup process?

First, we send a questionnaire that allows us to understand your protocols and the basic workings of your clinic. We upload that information into our software to build out a clear set of steps that our team can follow on every call. From there, we’ll schedule a meeting to check all of the information and get you and your team comfortable with the portal. We’ll cover your phones during that call, and we’ll send over marketing materials so you can let your customers know about the new services you’re offering!

How do I get support when I need it?

During onboarding, you’ll meet your customer support manager- your first point of contact for all things GV. On top of that existing relationship, you can connect with our broader support team at support@guardianvets.com or submit a support ticket. We’re always close by, with a team of people dedicated to keeping your operations running as seamlessly as possible.

Built to Support Modern Veterinary Teams

Tell us a bit about your clinic and we’ll show you how our platform fits your workflow.

Spend more time with patients, less time on admin
Keep your appointment calendar full and predictable
Built around real veterinary clinic workflows