Standardize the work, not just the staffing
Workflow and Whiteboard inside GuardianVets OS enforce best practice intake, triage, scheduling, and follow up. Everyone runs the same playbook, with visibility into what is happening now.

Turn Calls into Actionable Outcomes
GuardianVets OS ensures every client interaction follows standardized workflows, guiding agents through each step, surfacing active cases, and highlighting urgency so nothing falls through the cracks.
Provides standardized workflows for common call types
Guides agents through required questions and steps
Creates tasks, reminders, and handoffs
Surfaces active cases on a whiteboard view
Flags urgency and escalation requirements


How it Works
GuardianVets OS system replaces the front desk—handling every interaction and converting demand into booked appointments.
01

Select workflow based on call intent
02
Follow guided steps, capture required data, and create tasks
03
Track active cases on the whiteboard until resolved
Built for Operational Clarity and Control
Everything your clinic needs to understand performance, connect systems, and operate securely—without adding complexity.
What you can measure

Integrations and compatibility
Security and reliability

2,841
826 hrs
Dr. Trent Callahan
Loved by industry leaders
FAQs
If you can't find an answer that you're looking for, feel free to drop us a line.
Can workflows be customized?
Yes. We start with best practice templates and configure to each hospital.
Is the whiteboard real time?
Yes. It reflects active cases and tasks as they move through the system.
What makes GuardianVets different?
We provide a gold-standard team with extensive veterinary experience, and we’ve built our operations to free up your team to focus on providing medicine.
What is the setup process?
First, we send a questionnaire that allows us to understand your protocols and the basic workings of your clinic. We upload that information into our software to build out a clear set of steps that our team can follow on every call. From there, we’ll schedule a meeting to check all of the information and get you and your team comfortable with the portal. We’ll cover your phones during that call, and we’ll send over marketing materials so you can let your customers know about the new services you’re offering!
How do I get support when I need it?
During onboarding, you’ll meet your customer support manager- your first point of contact for all things GV. On top of that existing relationship, you can connect with our broader support team at support@guardianvets.com or submit a support ticket. We’re always close by, with a team of people dedicated to keeping your operations running as seamlessly as possible.


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