Provide clients with the ability to check in and have a virtual, curbside appointment. This is a client-paid service that directly increases revenue and client satisfaction.
Remote Staffing / Virtual CSR
Our GuardianVets team will work as a remote CSR for your team. Participates in all duties of a CSR at a fraction of the cost.
Overflow Calls & Daytime Coverage
We answer calls when you get overwhelmed, solving the issue of long hold times and busy phones. We direct the caller based on your protocols.
Follow-up or post-op calls completed by our licensed veterinary nurses on behalf of your practice.
A dedicated GuardianVets’ team member acts as a virtual CSR to assist when necessary. Available for both 24-hour emergency clinics and after-hours emergency clinics.
We can't do it alone
Our partners are some of the leading names in the veterinary industry.
"Our veterinarians appreciate the quality time GuardianVets has given them with their families in the evenings, while still knowing our clients are being tended to after hours."
Independence Equine & Small Animal Clinic
"One of our clients came by our hospital in person to thank us for GuardianVets triage service. They called us after hours and GuardianVets handled their concern with their dog with care and knowledge. They were thrilled and wanted us to know how happy they were."
Community Animal Hospital
Royal Palm Beach, Florida
"We really love GuardianVets as an added value to our practice. We want to be available for our clients 24/7, but we all need a work/life balance too. Having the peace of mind that our clients can talk to a live person any time we are closed is priceless."
Sea Island Animal Hospital in Beaufort
Beaufort, South Carolina
"GuardianVets saved our sanity! When our clients call after hours, they reach a veterinary professional who helps them determine if they're dealing with a pet emergency. We've captured nearly $20,000 of revenue that would otherwise go to an emergency practice."