A front desk system that protects doctors, preserves your brand, and restores appointment volume
GuardianVets OS runs after hours and daytime front desk workflows for general practices using AI, licensed veterinary professionals, and enforced best practices.
How GuardianVets OS works
GuardianVets OS acts as a controlled filter between clients and your on call team.
100 percent of after hours calls are answered as your practice
Every call is handled under your clinic’s name and standards, ensuring a seamless experience for clients without voicemail or missed calls.
Licensed veterinary professionals triage using standardized protocols
Trained veterinary staff follow approved, repeatable workflows to assess urgency, gather key details, and guide each interaction consistently.
Only true urgent cases are escalated
Non-urgent concerns are resolved or scheduled appropriately, while genuine emergencies are identified quickly and escalated without delay.
Escalations include structured documentation and context
When a case reaches the on-call doctor or ER, it includes a complete, structured intake—so clinicians can act immediately with confidence.
Operational Impact
GuardianVets OS transforms after hours operations from reactive to controlled. By standardizing intake and triage workflows, teams gain faster response times, fewer escalations, and clear documentation on every case that reaches a doctor.
40 to 60 percent reduction in after hours escalations to doctors
Median after hours answer time under 60 seconds
Consistent triage documentation on every escalated case
