Phone system built for veterinary front desk to measure performance
GV Phone System is the system of record inside GuardianVets OS. It routes calls, captures every interaction, and makes front desk execution measurable across after hours and daytime.
Turn Every Call into Actionable Insights
GuardianVets OS manages and routes calls according to clinic rules, captures recordings and transcripts, tags outcomes and urgency, and supports follow-ups.
Answers and routes calls by clinic rules, time of day, and call intent
Captures recordings and transcripts automatically
Tags calls by outcome, urgency, and workflow stage
Supports missed call recovery and follow up workflows
Creates a single source of truth for coaching and QA
How it Works
GuardianVets OS system replaces the front desk—handling every interaction and converting demand into booked appointments.
01
Calls land in the GV system of record
02
Calls are routed to AI, humans, or escalation paths based on rules
03
Outcomes, notes, recordings, and transcripts flow into analytics and QA
Built for Operational Clarity and Control
Everything your clinic needs to understand performance, connect systems, and operate securely—without adding complexity.
What you can measure
Integrations and compatibility
Security and reliability
2,841
826 hrs
Dr. Trent Callahan
Loved by industry leaders
.jpg)
FAQs
If you can't find an answer that you're looking for, feel free to drop us a line.
Is this a replacement for our current phone vendor In most case?
Yes. We can also support phased rollouts when needed.
Do you support multiple locations?
Yes. GV Phone System is designed for groups and networks.
Do we get recordings and transcripts?
Yes, included, with searchable access based on roles.
What makes GuardianVets different?
We provide a gold-standard team with extensive veterinary experience, and we’ve built our operations to free up your team to focus on providing medicine.
What is the setup process?
First, we send a questionnaire that allows us to understand your protocols and the basic workings of your clinic. We upload that information into our software to build out a clear set of steps that our team can follow on every call. From there, we’ll schedule a meeting to check all of the information and get you and your team comfortable with the portal. We’ll cover your phones during that call, and we’ll send over marketing materials so you can let your customers know about the new services you’re offering!
How do I get support when I need it?
During onboarding, you’ll meet your customer support manager- your first point of contact for all things GV. On top of that existing relationship, you can connect with our broader support team at support@guardianvets.com or submit a support ticket. We’re always close by, with a team of people dedicated to keeping your operations running as seamlessly as possible.
