Measure front desk performance like a clinical system, not a call center

Analytics and QA inside GuardianVets OS turn calls into measurable workflows. You get visibility by location, agent, and outcome, plus coaching loops that improve execution over time.

QA scoring tied to call anatomy and protocols

Coaching loops that improve performance month over month

Network wide reporting for groups

Core metrics for answer time, holds, and conversions

QA scoring tied to call anatomy and protocols

Coaching loops that improve performance month over month

Network wide reporting for groups

Core metrics for answer time, holds, and conversions

QA scoring tied to call anatomy and protocols

Coaching loops that improve performance month over month

Network wide reporting for groups

Core metrics for answer time, holds, and conversions

QA scoring tied to call anatomy and protocols

Coaching loops that improve performance month over month

Network wide reporting for groups

Core metrics for answer time, holds, and conversions

QA scoring tied to call anatomy and protocols

Coaching loops that improve performance month over month

Network wide reporting for groups

Core metrics for answer time, holds, and conversions

QA scoring tied to call anatomy and protocols

Coaching loops that improve performance month over month

Network wide reporting for groups

Core metrics for answer time, holds, and conversions

QA scoring tied to call anatomy and protocols

Coaching loops that improve performance month over month

Network wide reporting for groups

Core metrics for answer time, holds, and conversions

QA scoring tied to call anatomy and protocols

Coaching loops that improve performance month over month

Network wide reporting for groups

Core metrics for answer time, holds, and conversions

Turn Calls into Actionable Outcomes

GuardianVets OS tracks calls across phones, AI, and human interactions, scoring performance, highlighting coaching opportunities, and delivering clear insights by team and location.

Tracks operational metrics across phones, AI, and humans

Scores calls against WAGS aligned behaviors

Identifies coaching opportunities and trends

Reports outcomes by location and team member

Supports audits and compliance review

Portfolio

Feature Image

How it Works

GuardianVets OS system replaces the front desk—handling every interaction and converting demand into booked appointments.

01

Calls and workflows create structured data automatically

02

QA reviews score against a consistent rubric

03

Coaching closes gaps and tracks improvement over time

Built for Operational Clarity and Control

Everything your clinic needs to understand performance, connect systems, and operate securely—without adding complexity.

What you can measure

Gain clear visibility into how work moves through your clinic—from scheduling accuracy and documentation quality to follow-up completion and team efficiency.

Answer time and hold time distribution

Conversion to booked appointment

Missed call recovery performance

Escalation accuracy

QA scores by workflow and agent

Coaching impact over time

Integrations and compatibility

Designed to integrate into existing veterinary PIMS environments while supporting consistent workflows across general practice, emergency, specialty, and university care settings.

Powered by GV Phone System recordings and transcripts

Links to workflow and whiteboard outcomes

Supports group level dashboards

Security and reliability

Built with enterprise-grade security controls, role-based access, and detailed audit trails to ensure accountability, reliability, and operational trust.

Role based access controls

Audit friendly history and retention

“With GuardianVets, we no longer dread busy weekends. The peace of mind they provide allows us to focus on delivering exceptional care during peak times. Their licenced professionals handle overflow seamlessly, and our clients notice the difference. Pet owners now get timely updates, and our staff feels supported instead of overwhelmed. Its like having an extra team that never sleeps.”

2,841

Cases Triaged

826 hrs

of talk time saved

Dr. Trent Callahan

Callahan Trent DVM

Loved by industry leaders

"Our experience with Guardian has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."

David Chen

(Riverbend Pet Care Clinic)

"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."

Kelly Schuler

(Glacial Ridge Veterinary Clinic – Minnesota)

"Guardian has been a reliable partner from the start — clear in communication, quick to respond, and genuinely committed to our success. Their professionalism and seamless support have made a real difference in our daily operations."

Sarah Mitchell

(Pinecrest Animal Hospital)

"It is a huge comfort to know that our callers (clients and non clients) will be able to speak with a veterinary professional when we are not in the office."

Alicia Halperin

(Thornhill Pet Hospital, Inc - California)

"We’ve had an excellent experience with Guardian. Their support has become a seamless part of our daily operations and a major benefit for our remote team."

Evan Kanouse

(Brook Farm Veterinary Center)

"We love GuardianVets. It has helped cut down on after hour stress of worrying about clients not being cared for, so separating work and home life is easier. Also our clients love the security it gives them to have support from LVTs even when the clinic is closed."

Kaylee Yeomans

(Countryside Veterinary Clinic - Alabama)

"GuardianVets gives your clients peace of mind knowing that even when we are closed, they will always have a real person to talk to for advice and resources. The After – Hours triage reports we receive from GuardianVets in the morning help our staff streamline planning for the day!"

Megan Politano

(Pahoa Animal Hospital - Hawaii)

"GuardianVets gives our clients and doctors peace of mind so when we are not available, a veterinary professional is there to answer questions and help patients get the care they deserve."

Betsy Smith

(Adams Pet Hospital - Iowa)

FAQs

If you can't find an answer that you're looking for, feel free to drop us a line.

Do we get recordings and transcripts?

Yes. They are part of the system of record and support QA.

Can you provide location level reporting?

Yes. Groups can view network wide and location level metrics.

What makes GuardianVets different?

We provide a gold-standard team with extensive veterinary experience, and we’ve built our operations to free up your team to focus on providing medicine.

What is the setup process?

First, we send a questionnaire that allows us to understand your protocols and the basic workings of your clinic. We upload that information into our software to build out a clear set of steps that our team can follow on every call. From there, we’ll schedule a meeting to check all of the information and get you and your team comfortable with the portal. We’ll cover your phones during that call, and we’ll send over marketing materials so you can let your customers know about the new services you’re offering!

How do I get support when I need it?

During onboarding, you’ll meet your customer support manager- your first point of contact for all things GV. On top of that existing relationship, you can connect with our broader support team at support@guardianvets.com or submit a support ticket. We’re always close by, with a team of people dedicated to keeping your operations running as seamlessly as possible.

Built to Support Modern Veterinary Teams

Tell us a bit about your clinic and we’ll show you how our platform fits your workflow.

Spend more time with patients, less time on admin

Keep your appointment calendar full and predictable

Built around real veterinary clinic workflows