Licensed veterinary professionals and trained CSRs, delivered as a system
Human Coverage inside GuardianVets OS provides real people to answer phones, triage, schedule, and follow workflows. You get reliability and consistency without hiring, training, and turnover risk.

Seamless Call Management for Your Clinic
GuardianVets OS handles every client interaction with precision, guiding agents through intake and surfacing urgent cases so nothing is missed.
Answers calls as the clinic
Performs intake and triage using approved workflows
Schedules urgent, sick, and wellness appointments
Executes missed call recovery and follow ups
Escalates appropriately to on call doctors or ERs


How it Works
GuardianVets OS system replaces the front desk—handling every interaction and converting demand into booked appointments.
01

Calls route to humans based on coverage plan and rules
02
Agents follow workflow templates and document consistently
03
Coaching and QA enforce performance standards over time
Built for Operational Clarity and Control
Everything your clinic needs to understand performance, connect systems, and operate securely—without adding complexity.
What you can measure

Integrations and compatibility
Security and reliability

2,841
826 hrs
Dr. Trent Callahan
Loved by industry leaders
FAQs
If you can't find an answer that you're looking for, feel free to drop us a line.
Is coverage after hours only or also daytime?
Both. We support after hours, daytime overflow, and full coverage.
Are agents trained on our clinic ?
Yes. We configure workflows and protocols to match your operations.
What makes GuardianVets different?
We provide a gold-standard team with extensive veterinary experience, and we’ve built our operations to free up your team to focus on providing medicine.
What is the setup process?
First, we send a questionnaire that allows us to understand your protocols and the basic workings of your clinic. We upload that information into our software to build out a clear set of steps that our team can follow on every call. From there, we’ll schedule a meeting to check all of the information and get you and your team comfortable with the portal. We’ll cover your phones during that call, and we’ll send over marketing materials so you can let your customers know about the new services you’re offering!
How do I get support when I need it?
During onboarding, you’ll meet your customer support manager- your first point of contact for all things GV. On top of that existing relationship, you can connect with our broader support team at support@guardianvets.com or submit a support ticket. We’re always close by, with a team of people dedicated to keeping your operations running as seamlessly as possible.


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