Licensed veterinary professionals and trained CSRs, delivered as a system

Human Coverage inside GuardianVets OS provides real people to answer phones, triage, schedule, and follow workflows. You get reliability and consistency without hiring, training, and turnover risk.

24 7 coverage options
Dedicated teams available for higher volume
Standardized workflows and coaching built in
Measurable performance and QA on every case
24 7 coverage options
Dedicated teams available for higher volume
Standardized workflows and coaching built in
Measurable performance and QA on every case
24 7 coverage options
Dedicated teams available for higher volume
Standardized workflows and coaching built in
Measurable performance and QA on every case
24 7 coverage options
Dedicated teams available for higher volume
Standardized workflows and coaching built in
Measurable performance and QA on every case
24 7 coverage options
Dedicated teams available for higher volume
Standardized workflows and coaching built in
Measurable performance and QA on every case
24 7 coverage options
Dedicated teams available for higher volume
Standardized workflows and coaching built in
Measurable performance and QA on every case
24 7 coverage options
Dedicated teams available for higher volume
Standardized workflows and coaching built in
Measurable performance and QA on every case
24 7 coverage options
Dedicated teams available for higher volume
Standardized workflows and coaching built in
Measurable performance and QA on every case

Seamless Call Management for Your Clinic

GuardianVets OS handles every client interaction with precision, guiding agents through intake and surfacing urgent cases so nothing is missed.

Answers calls as the clinic

Performs intake and triage using approved workflows

Schedules urgent, sick, and wellness appointments

Executes missed call recovery and follow ups

Escalates appropriately to on call doctors or ERs

Portfolio
Feature Image

How it Works

GuardianVets OS system replaces the front desk—handling every interaction and converting demand into booked appointments.

01

Calls route to humans based on coverage plan and rules

02

Agents follow workflow templates and document consistently

03

Coaching and QA enforce performance standards over time

Built for Operational Clarity and Control

Everything your clinic needs to understand performance, connect systems, and operate securely—without adding complexity.

What you can measure

Gain clear visibility into how work moves through your clinic—from scheduling accuracy and documentation quality to follow-up completion and team efficiency.
Answer time and hold time
Appointment conversion
Escalation accuracy
Documentation quality scores
Coaching improvements over time

Integrations and compatibility

Designed to integrate into existing veterinary PIMS environments while supporting consistent workflows across general practice, emergency, specialty, and university care settings.
Works with GV Phone System, AI Voice and Chat, and PIMS integrations
Supports whiteboard and task workflows

Security and reliability

Built with enterprise-grade security controls, role-based access, and detailed audit trails to ensure accountability, reliability, and operational trust.
Role based access to recordings, transcripts, and patient details
Consistent training and QA processes

Loved by industry leaders

FAQs

If you can't find an answer that you're looking for, feel free to drop us a line.

Is coverage after hours only or also daytime?

Both. We support after hours, daytime overflow, and full coverage.

Are agents trained on our clinic ?

Yes. We configure workflows and protocols to match your operations.

What makes GuardianVets different?

We provide a gold-standard team with extensive veterinary experience, and we’ve built our operations to free up your team to focus on providing medicine.

What is the setup process?

First, we send a questionnaire that allows us to understand your protocols and the basic workings of your clinic. We upload that information into our software to build out a clear set of steps that our team can follow on every call. From there, we’ll schedule a meeting to check all of the information and get you and your team comfortable with the portal. We’ll cover your phones during that call, and we’ll send over marketing materials so you can let your customers know about the new services you’re offering!

How do I get support when I need it?

During onboarding, you’ll meet your customer support manager- your first point of contact for all things GV. On top of that existing relationship, you can connect with our broader support team at support@guardianvets.com or submit a support ticket. We’re always close by, with a team of people dedicated to keeping your operations running as seamlessly as possible.

Built to Support Modern Veterinary Teams

Tell us a bit about your clinic and we’ll show you how our platform fits your workflow.

Spend more time with patients, less time on admin
Keep your appointment calendar full and predictable
Built around real veterinary clinic workflows