Every Call Answered.
Every Opportunity Captured.
What started as after-hours support has evolved into a complete front desk offering. Built on Guided Capture™ technology, GuardianVet is a veterinary-led front desk operating system ensuring every call is answered, guided, documented, and converted.
Our expert team supports your practice providing options for after hours, peak times, or throughout the day as needed, working alongside your team to ensure no call is missed and no opportunity lost.
These aren’t projections. These are real outcomes from veterinary teams using GuardianVets every day.
What GuardianVets can do in a year
826 hours of front desk time reclaimed
GuardianVets Front Desk OS converts inbound calls, texts, chats, and telemedicine requests into booked appointments, with full visibility and after hours coverage, fully integrated with your PIMS.
$237k in new client revenue generated
Missed calls turn into missed revenue. GuardianVets captures, triages, and converts every opportunity automatically.
2,841 cases handled without staff overload
After-hours, peak times, and overflow handled seamlessly without burning out your team.
Attract, delight,
and retain more clients.
GuardianVets Front Desk OS unifies customer communication across channels into a single system that syncs directly with your PIMS - all designed to help your practice grow.
Phones built to convert demand
More answered calls, more booked appointments. GuardianVets Phones puts every call in front of the right layer, AI for instant pickup, and real Credentialed Veterinary Technicians for the human connection and triage. Every interaction is captured, written to your PIMS, and tied to follow ups and reminders, so demand converts instead of leaking.
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The System That Steps In, When The Team is Busy.
GuardianVets also offers flexible daytime coverage to help the team when the unexpected happens. Whether short-handed, peak time relief GuardianVets is there to support the team. Daytime coverage can easily be bundled with after-hours support.
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More Than Coverage. A Complete Font Desk OS
GuardianVets delivers a complete front desk operating and phone system designed to capture the opportunity.
- Live support from credentialed veterinary technicians
- Affordable, leading and proven AI-enabled phones
- AI-powered instant response
- Fully Integrated documentation into your PIMS
- Tied to follow ups and reminders
- Guided Capture™ technology
It's 3 AM. Your Client Calls. Who Will Answer.
Trained veterinary specialists support your practice when it is closed, ensuring every caller speaks with someone who understands urgency triage and care. The receive the personal care and comfort they need for their pet, guiding to emergencies services if needed or answering questions and capturing an appointment to visit your practice. We are on the call, so everyone can get a good night’s sleep.
A Single Solution That Can Replace Your Front Desk Stack
GuardianVets provides options that allow you to select key offerings or choose the full OS offering, including phones, providing you a single source ingratiated solution for the management of your front desk
The Typical Veterinary Front Desk Stack
PIMS Integration
GV OS Core integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
This ensures continuity of care and clean handoff to your daytime team.
Book a demoYes, you can have it all.
(and save money).
Replace your phones, comms tools, and scattered AI with one Front Desk OS that runs nonstop. GuardianVets answers every call and message, drives each client to the right next step, and books the appointment, automatically, with full visibility, control, and reporting
Phone Systems
Routes calls, captures every interaction, and makes front desk execution measurable across after hours and daytime.
AI Voice & Chat
Answers questions, captures intake, routes correctly, and sets up humans to finish the job faster. You get throughput without losing quality
Human Coverage
Real people to answer phones, triage, schedule, and follow workflows. You get reliability and consistency without hiring, training, and turnover risk.
Workflow & Whiteboard
Enforce best practice intake, triage, scheduling, and follow up. Everyone runs the same playbook, with visibility into what is happening now
Analytics & QA
Turn calls into measurable workflows. You get visibility by location, agent, and outcome, plus coaching loops that improve execution over time
Telemedicine
Supports virtual care pathways that reduce unnecessary visits, improve client experience, and keep cases within your ecosystem
PIMS Integration
Connects calls, documentation, and scheduling directly to your practice management system, so every handoff is clean and every outcome is tied to the medical record
Finally, a Front Desk That Keeps Up
From triaging cases to keeping pet owners updated, GuardianVets gives your team the support they need during peak hours without the burnout.
Loved by industry leaders
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Insights & Resources
Everything you need to stay informed, optimize workflows, and elevate your practice.
How GuardianVets Helps Clinics Manage the 4th of July Rush
For many veterinary practices, the week of the Fourth of July means one thing: chaos.
Key Takeaways from Our Conversation with Dr. Sally Foote: When Veterinary Care Isn’t Safe—for Anyone
What happens when a patient is too aggressive for care? In our latest GuardianVets webinar, Dr. Sally Foote, DVM, CABC-IAABC, tackled this tough but critical topic: how to recognize when a patient cannot be safely handled, and how to navigate the medical, ethical, and emotional decisions that follow.
Key Takeaways from Our Conversation with Dr. Lori Teller: Mastering Your Webside Manner
Telemedicine is no longer a novelty—it’s a necessity. In our GuardianVets webinar, Dr. Lori Teller, past president of the AVMA and GuardianVets’ Chief Veterinary Officer, broke down what it really means to deliver excellent care through a screen.
