After-Hours

Providing excellent around-the-clock care is essential for veterinary practices aiming to boost client retention and revenue.

Emergency situations involving pets can occur at any time in the hectic field of veterinary medicine. You recognize how important it is to give your clients dependable assistance outside of regular business hours as the owner or manager of a veterinary clinic.

You think your practice is doing fine because you don’t get many after-hours calls. Here’s the uncomfortable truth: the lack of calls isn’t proof your system works—it’s a glaring red flag.

As a veterinarian, learning about a pet's unexpected illness during post-clinic hours can be a source of great worry and stress.

As pet owners become increasingly more concerned with their pet’s well-being, the demand for after-hours support in veterinary practices has grown exponentially.

In the veterinary world, being on call has long been considered necessary to provide continuous, high-quality care.

In today’s fast-paced world, pet parents expect the same level of care for their furry family members as they do for themselves.

Running a veterinary practice is a rewarding endeavor, but it can also be emotionally and physically demanding, especially when it comes to after-hours emergencies.

The repetitive click-clack of Whiskers' paws patrolling his feline domain broke the silence in my apartment on most evenings.

Dr. Jones loved being a veterinarian. Healing furry friends, witnessing the wagging tails and purrs of gratitude – it was pure joy.

The Clock Strikes 3 AM: Do You Offer After Hours Support or is Your Practice Stuck in the Past?

Are you an On-Call Martyr, perpetually sacrificing sleep and sanity for the sake of your furry patients? Or are you ready to Delegate, embracing a future where peaceful nights and a thriving practice coexist?

It’s the nightmare moment that every practice owner dreads. When an associate vet quits, it throws the entire clinic into chaos.

One of my clients posted the photo at the top of this page to my clinic’s Facebook back in 2016. It was a tongue-in-cheek bit; a joke about how Jax, the dog, would drag his owner to the vet because he misses us.

Like every other grad who headed straight into general practice, I stepped out of the Ivory Tower and tripped headfirst into “the way things are really done.”

You don’t need me to tell you that it’s a difficult time in the veterinary world. You probably don’t need to see any statistics about the difficulties in hiring and maintaining staff, and I imagine you’ve heard plenty about burnout.

Imagine this scenario: Dr. Sarah is a successful veterinarian at a general practice in a small town.