You Focus on Medicine.
Features / Analytics & QA
Measure front desk performance like a clinical system, not a call center.
Analytics and QA inside GuardianVets OS turn calls into measurable workflows. You get visibility by location, agent, and outcome, plus coaching loops that improve execution over time.
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Trusted by Veterinary PRActices
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826
Hrs
hrs. phone time saved
$
237
K
revenue recovered from new clients
2,841
cases triaged
128
Urgent cases handled
What GuardianVets can do in a year
See how better call management translates into more appointments, stronger retention, and real results.
826hrs
of talk time saved per year
$237k
in revenue recovered from new clients
2,841
cases triaged across practices
Make every interaction easy and thoughtful
GuardianVets OS tracks calls across phones, AI, and human interactions, scoring performance, highlighting coaching opportunities, and delivering clear insights by team and location.
Tracks operational metrics across phones, AI, and humans
Scores calls against WAGS aligned behaviors
Identifies coaching opportunities and trends
Reports outcomes by location and team member
Supports audits and compliance review
Making the journey from client interest to scheduled appointment easy
GuardianVets OS system replaces the front desk—handling every interaction and converting demand into booked appointments.
Step 1
Calls and workflows create structured data automatically
Step 2
QA reviews score against a consistent rubric
Step 3
Coaching closes gaps and tracks improvement over time
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Built for operational clarity and control
Everything your clinic needs to understand performance, connect systems, and operate securely—without adding complexity.
01 / WHAT YOU CAN MEASURE
What you can measure
Gain clear visibility into how work moves through your clinic — from scheduling accuracy and documentation quality to follow-up completion and team efficiency.
Answer time and hold time distribution
Conversion to booked appointment
Missed call recovery performance
Escalation accuracy
QA scores by workflow and agent
Coaching impact over time
02 / ENTERPRISE-GRADE
Security and reliability
Built with enterprise-grade security controls, role-based access, and detailed audit trails to ensure accountability, reliability, and operational trust.
Role based access controls
Standardized templates maintained centrally
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Finally, a front desk that keeps up
From triaging cases to keeping pet owners updated, GuardianVets gives your team the support they need during peak hours without the burnout.
“With GuardianVets, we no longer dread busy weekends. The peace of mind they provide allows us to focus on delivering exceptional care during peak times. Their licenced professionals handle overflow seamlessly, and our clients notice the difference. Pet owners now get timely updates, and our staff feels supported instead of overwhelmed. Its like having an extra team that never sleeps.”
Dr. Trent Callahan
Callahan Trent DVM
Loved by industry leaders
"Our experience with GuardianVets has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
(Riverbend Pet Care Clinic)
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"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
(Glacial Ridge Veterinary Clinic – Minnesota)
"Our experience with Guardian has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
(Riverbend Pet Care Clinic)
Schedule a discovery call
The questions most teams ask before signing.
Still need details? We'll walk through pricing math during your demo using your own call volume.
About GuardianVets
Do we get recordings and transcripts?
Can you provide location level reporting?
What makes GuardianVets different?
What is the setup process?
How do I get support when I need it?
Schedule a discovery call
Built to support modern veterinary teams.
Tell us a bit about your clinic and we’ll show you how our platform fits your workflow.
Spend more time with patients, less time on admin.
Keep your appointment calendar full and predictable.
Built around real veterinary clinic workflows.
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