After Hours

It’s 3 A.M. Your client calls. Who answers?

GuardianVets CVTs and AI ensure every pet parent is guided to the right level of care — from emergency triage to appointment scheduling. Every after-hour call is answered, seamlessly integrated with your PIMS and detailed reporting ready for your team.

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Trusted by Veterinary PRActices

826

Hrs

hrs. phone time saved

237

revenue recovered from new clients

2,841

cases triaged

128

Urgent cases handled

What GuardianVets can do in a year

See how better call management translates into more appointments, stronger retention, and real results.

826hrs

of talk time saved per year

$237k

in revenue recovered from new clients

2,841

cases triaged across practices

01 / THE VOICEMAIL PROBLEM

When phones go to voicemail, clients look elsewhere.

This prevents unnecessary emergency referrals, reduces competitive leakage, and preserves long-term client relationships.

Triaged when it matters

01 / 03

Urgent cases properly triaged and escalated only when appropriate.

Reassured, never abandoned

02 / 03

Non-urgent cases reassured and guided instead of defaulting ERP’s

Kept inside your ecosystem

03/ 03

Clients stay with your practice, even when you are closed.

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Because revenue opportunities don’t keep office hours

GV After-Hours capture slots into two scenarios where the after-hours problem hurts most — and quietly turns it into an advantage.

FOR ON-CALL MIXED ANIMAL PRACTICES

Give your doctors their nights back.

CVTs triage after hours, filter what is truly urgent, and only escalate when needed. Traditional call centers cannot triage, cannot schedule cleanly, and cannot integrate with your PIMS. GuardianVets can.

GV After-Hours ensures:

Only true urgent cases reach the on-call doctor

Clear triage and documentation before escalation

Fewer interruptions and better quality of life

FOR ON-CALL MIXED ANIMAL PRACTICES

Pets do not follow 9-to-5. Neither should your service.

GuardianVets answers after hours, triages, and books the next step — so you keep more cases in house and grow, while our team runs execution behind the scenes and your staff stays focused on care.

GV After-Hours ensures:

Every after-hours call is answered by your practice

Clients receive triage and reassurance at a moment of need

If it's not an emergency, you book the appointment

What's included

Full VOIP phone system as system of record

AI voice agent and chatbot

Urgent care appointment scheduling

Call recording and transcripts

Full VOIP phone system as system of record

AI voice agent and chatbot

Urgent care appointment scheduling

Call recording and transcripts

Quarterly account check-ins

Missed call recovery

Standard workflow templates

Quarterly account check-ins

Missed call recovery

Standard workflow templates

After-hours phone coverage

Human coverage for urgent care triage

Core performance analytics

PIMS integration

After-hours phone coverage

Human coverage for urgent care triage

Core performance analytics

PIMS integration

GV After hours

Up to 40% of after hours concerns aren't emergencies.

After-Hours Capture turns after hours from a blind spot into a managed workflow — every call answered, triaged, and accounted for.

Your business and brand are protected

Branded voice, on-script every call.

If not an emergency, you book the appointment

Calendar-aware, conflict-free.

You stop guessing why slots are open

Every after hours touch is logged.

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PIMS Integration

GV After-Hours integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.