You Focus on Medicine.
Features / Human Coverage
CVTs and technology, delivered as a system
Human Coverage inside GuardianVets OS provides real people to answer phones, triage, schedule, and follow workflows. You get reliability and consistency without hiring, training, and turnover risk
.png)
.svg)
Trusted by Veterinary PRActices
.svg)
.svg)
.svg)
.svg)
.svg)
826
Hrs
hrs. phone time saved
$
237
K
revenue recovered from new clients
2,841
cases triaged
128
Urgent cases handled
What GuardianVets can do in a year
See how better call management translates into more appointments, stronger retention, and real results.
826hrs
of talk time saved per year
$237k
in revenue recovered from new clients
2,841
cases triaged across practices
Seamless call management for your clinic
GuardianVets OS handles every client interaction with precision, guiding agents through intake and surfacing urgent cases so nothing is missed
Answers calls as the clinic
Performs intake and triage using approved workflows
Schedules urgent, sick, and wellness appointments
Executes missed call recovery and follow ups
Escalates appropriately to on call doctors or ERs
.png)
How calls become consistent, coachable outcomes
GuardianVets OS system replaces the front desk—handling every interaction and converting demand into booked appointments.
Step 1
Calls route to the right human based on coverage rules
.svg)
Step 2
Agents follow workflow templates and document consistently
.svg)
Step 3
Coaching and QA enforce performance standards over time
.svg)
Built for operational clarity and control
Everything your clinic needs to understand performance, connect systems, and operate securely—without adding complexity.
01 / WHAT YOU CAN MEASURE
What you can measure
Gain clear visibility into how work moves through your clinic — from scheduling accuracy and documentation quality to follow-up completion and team efficiency.
Answer time and hold time
Appointment conversion
Escalation accuracy
Documentation quality scores
Coaching improvements over time
.svg)
02 / AI + HUMAN, IN CONCERT
Integrations and compatibility
Designed to integrate into existing veterinary PIMS environments while supporting consistent workflows across general practice, emergency, specialty, and university care settings.
Works with GV Phone System, AI Voice and Chat, and PIMS integrations
Supports whiteboard and task workflows
.svg)
03 / ENTERPRISE-GRADE
Security and reliability
Built with enterprise-grade security controls, role-based access, and detailed audit trails to ensure accountability, reliability, and operational trust.
Role based access to recordings, transcripts, and patient details
Consistent training and QA processes
.png)
Finally, a front desk that keeps up
From triaging cases to keeping pet owners updated, GuardianVets gives your team the support they need during peak hours without the burnout.
“With GuardianVets, we no longer dread busy weekends. The peace of mind they provide allows us to focus on delivering exceptional care during peak times. Their licenced professionals handle overflow seamlessly, and our clients notice the difference. Pet owners now get timely updates, and our staff feels supported instead of overwhelmed. Its like having an extra team that never sleeps.”
Dr. Trent Callahan
Callahan Trent DVM
Loved by industry leaders
"Our experience with Guardian has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
(Riverbend Pet Care Clinic)
.png)
"We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen. This has helped prevent burn out with our staff."
Kelly Schuler
(Glacial Ridge Veterinary Clinic – Minnesota)
"Our experience with Guardian has been outstanding. Their professionalism, quick response, and attention to detail set them apart. Consistently going the extra mile, they’ve become a trusted extension of our operations, giving us peace of mind to focus on the bigger picture."
David Chen
(Riverbend Pet Care Clinic)
Schedule a discovery call
The questions most teams ask before signing.
Still need details? We'll walk through pricing math during your demo using your own call volume.
About GuardianVets
Is coverage after hours only or also daytime?
Are agents trained on our clinic ?
What makes GuardianVets different?
What is the setup process?
How do I get support when I need it?
Schedule a discovery call
Built to support modern veterinary teams.
Tell us a bit about your clinic and we’ll show you how our platform fits your workflow.
Spend more time with patients, less time on admin.
Keep your appointment calendar full and predictable.
Built around real veterinary clinic workflows.
Oops! Something went wrong while submitting the form.
.svg)