You Focus on Medicine.
Platform/Daytime Capture
The solution that steps in, when the team is busy.
GuardianVets’ CVTs and AI can also support your team during busy peak times, lunch breaks, and staff shortages by answering calls, scheduling appointments, and capturing every client opportunity, with seamless PIMS integration. Some days just get out of hand; we are there to help.
Trusted by Veterinary PRActices
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826
Hrs
hrs. phone time saved
$
237
K
revenue recovered from new clients
2,841
cases triaged
128
Urgent cases handled
What GuardianVets can do in a year
See how better call management translates into more appointments, stronger retention, and real results.
826hrs
of talk time saved per year
$237k
in revenue recovered from new clients
2,841
cases triaged across practices
How Daytime Capture works
We step in to help when times get busy to answer every call and capture every appointment.
We start by handling your overflow
01 / 03
We integrate into your practice as an extension of your team, handling cases when your local staff is tied up, so no demand is lost while we continue optimizing growth.
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We layer in our front desk OS technology to streamline all communications
02 / 03
From VOIP phones to AI, we handle all the inbound communications to streamline client communications and give customers a single, unified, amazing experience.
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We start to drive more appointments.
Your team focuses on the in-practice experience.
03 / 03
Operational impact
GuardianVets After-Hours transforms after hours operations from reactive to controlled. By standardizing intake and triage workflows, teams gain faster response times, fewer escalations, and clear documentation on every case that reaches a doctor.
40 to 60 percent reduction in after hours escalations to doctors
Median after hours answer time under 60 seconds
Consistent triage documentation on every escalated case
What's included
Full VOIP phone system as system of record
AI voice agent and chatbot
Urgent care appointment scheduling
Call recording and transcripts
Full VOIP phone system as system of record
AI voice agent and chatbot
Urgent care appointment scheduling
Call recording and transcripts
Quarterly account check-ins
Missed call recovery
Standard workflow templates
Quarterly account check-ins
Missed call recovery
Standard workflow templates
After-hours phone coverage
Human coverage for urgent care triage
Core performance analytics
PIMS integration
After-hours phone coverage
Human coverage for urgent care triage
Core performance analytics
PIMS integration
AI supported, but human led
Leverage best-in-class technology without losing the human touch
Urgent cases are properly triaged and escalated only when appropriate
CVTs receive real time AI guidance and summaries
Transcripts and recordings enable faster QA and coaching
This allows your front desk to scale without linear staffing increases.
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PIMS Integration
GV OS Core integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
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This ensures continuity of care and clean handoff to your daytime team.
Book a DemoSchedule a discovery call
Built to support modern veterinary teams.
Tell us a bit about your clinic and we’ll show you how our platform fits your workflow.
Spend more time with patients, less time on admin.
Keep your appointment calendar full and predictable.
Built around real veterinary clinic workflows.
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