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You Focus on Medicine.
Platform / Front Desk OS
Turn your front desk into a growth engine.
GV Front Desk OS provides full stack technology and phone solution that integrates with your PIMS to turn your front desk into a growth engine. GV Front Desk OS handles inbound demand 24/7, books more appointments, reminders, follow ups and workflow execution, so your local team can stay focused on patient and client care.
Trusted by Veterinary PRActices
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826
Hrs
hrs. phone time saved
$
237
K
revenue recovered from new clients
2,841
cases triaged
128
Urgent cases handled
What GuardianVets can do in a year
See how better call management translates into more appointments, stronger retention, and real results.
826hrs
of talk time saved per year
$237k
in revenue recovered from new clients
2,841
cases triaged across practices
Built for the practices feeling the weight of after-hours.
GV OS Core slots into two scenarios where the after-hours problem hurts most — and quietly turns it into an advantage.
Phone system built for veterinary front desk to measure performance
GV Phone System is the system of record inside GuardianVets OS. It routes calls, captures every interaction, and makes front desk execution measurable across after hours and daytime
Veterinary practices typically miss about 1 in 4 incoming calls during the day.
85% of those pet owners never call back
Missed calls are one of the biggest sources of revenue leakage in a veterinary practice
This prevents unnecessary emergency referrals, reduces competitive leakage, and preserves long term client relationships
Virtual Team
Best in class Credentialed Veterinary Technicians
Captures more appointment demand and reduces preventable revenue leakage
Improves conversion and client retention through consistent interactions
Stabilizes front desk operations despite staffing volatility and call volume spikes
Reduces management burden through centralized execution and standardized workflows
Improves visibility into performance drivers with outcome level reporting and QA
A seamless extension of your team, following your protocols, working directly within your PIMS, and representing your brand 24/7, 365, to deliver a turnkey center of excellence for your front desk operations
Telemedicine
Veterinary telemedicine, integrated with the front desk
Purpose built for veterinary workflows, not generic video visits
Seamlessly scheduled from inbound calls, chat, or follow up outreach
Video visits coordinated directly from the front desk system
Right cases routed to telemedicine, in person care, or emergency
CVTs and veterinary CSRs manage intake and context before the visit
Video, notes, and outcomes captured and tied to the patient record
Expands access to care without disrupting hospital operation
Telemedicine that works because it is part of the front desk, not a separate tool
Al support
Human led. Al supported. Built for the front desk
Al answers and routes every inbound interaction
Trained on your workflows, policies, and PIMS data
Routes calls with full context, not blind transfers
Right cases routed to telemedicine, in person care, or emergency
Captures every lead and request, no dropped demand
Schedules appointments 24/7 across phone and chat
Hands off seamlessly to CVTs and CSRs when judgment is required
Transcribes, documents, and follows up automatically
Improves speed, consistency, and conversion without sacrificing service
Automation where it helps. Humans where it matters
What's included
Full VOIP phone system as system of record
AI voice agent and chatbot
Urgent care appointment scheduling
Call recording and transcripts
Full VOIP phone system as system of record
AI voice agent and chatbot
Urgent care appointment scheduling
Call recording and transcripts
Quarterly account check-ins
Missed call recovery
Standard workflow templates
Quarterly account check-ins
Missed call recovery
Standard workflow templates
After-hours phone coverage
Human coverage for urgent care triage
Core performance analytics
PIMS integration
After-hours phone coverage
Human coverage for urgent care triage
Core performance analytics
PIMS integration
Operational impact
GuardianVets OS transforms after hours operations from reactive to controlled. By standardizing intake and triage workflows, teams gain faster response times, fewer escalations, and clear documentation on every case that reaches a doctor
40 to 60 percent reduction in after hours escalations to doctors
Median after hours answer time under 60 seconds
Consistent triage documentation on every escalated case
PIMS Integration
GV OS Core integrates directly with your PIMS, enabling real-time access to client and patient records, ensuring urgent appointments and follow-ups are accurately documented, and tying all call outcomes back to the medical record.
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This ensures continuity of care and clean handoff to your daytime team.
Book a DemoSchedule a discovery call
Built to support modern veterinary teams.
Tell us a bit about your clinic and we’ll show you how our platform fits your workflow.
Spend more time with patients, less time on admin.
Keep your appointment calendar full and predictable.
Built around real veterinary clinic workflows.
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