24/7 triage support for your clients. You can finally unplug from the practice.
We’re a virtual extension of your team, so we follow your practice procedures and protocols already in place. During onboarding, we set your preferences so you have control and ensure we are seamlessly integrated. Your clients won’t notice any changes and you can finally feel at ease.
Our GuardianVets team will work as a remote CSR for your team. Participates in all duties of a CSR at a fraction of the cost.
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virtual cSR
Overflow Calls &
Daytime Coverage
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We answer calls when you get overwhelmed, solving the issue of long hold times and busy phones. We direct the caller based on your protocols.
callback
services
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Follow-up or post-op calls completed by our licensed veterinary nurses on behalf of your practice. Unlimited calls, fee is covered by pet owner.
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Emergency
services
A dedicated GuardianVets’ team member acts as a virtual CSR to assist when necessary. Available for both 24-hour emergency clinics and after-hours emergency clinics.
We triage emergency calls, facilitate ER referrals, gather histories for on-call doctors, answer questions, and schedule appointments, all while honoring the VCPR.
Contact
(866)-744-7807
1801 W Belle Plaine Ave,
Suite 205, Chicago, IL 60613
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