Request your personal case study and discover how GuardianVets will be beneficial for your veterinary practice.Ask Now
AAHA-recommended GuardianVets, a multimodal communications platform and industry leader in veterinary telehealth providing advanced teletriage and telemedicine services, now redefines continuity of care by introducing Virtual CSR, Call Overflow Protection, and CallBack Support to clinics overwhelmed by staggering call volumes and patient numbers.
The phones in veterinary clinics across North America are ringing off the hook. The communication bottleneck caused by curbside care, decreased staffing, and increased patient load translates to prolonged hold times and client frustration. “We want to provide the communication tools necessary to maximize access to patient care, strengthen the client’s bond to the practice, and prevent staff burnout,” says John Dillon, Founder and CEO of GuardianVets.
In keeping with this philosophy, GuardianVets offers three new services:
“Even during the challenge of this pandemic, the major tenets of practice health remain the same. Client loyalty and staff retention improve profitability, quality of care, and job satisfaction,” says Katherine Donahue, DVM, Chief Medical Officer. “These new services buffer hospital staff from the chaotic demands of present-day veterinary medicine, while extending the reach of the veterinary hospital to meet client and patient needs.”
GuardianVets’ software and service solutions empower veterinary hospitals to grow, retain clients, and support the human-animal bond. With over three years of teletriage experience, a >95% annual hospital retention rate, a telemedicine platform that includes Video Visit, Two-Way Chat, PMS-integration, and Pre-Visit Billing, plus a growing list of innovative communication interventions, GuardianVets has proven itself effective, nimble, and dedicated to excellence in veterinary telehealth.