A responsible approach to triage

It isn’t about whether or not the pet needs to be seen, but rather how soon. If the issue is non-emergent, we will help the client schedule an appointment with you the next business day. If it is emergent, we will send to your preferred Emergency Care Center.

It's all about balance.

As a practice, you have to be there for your clients when they need the help. But likewise, you also need to manage both your work and personal life. GuardianVets can help you achieve that balance.

We can help you provide the best service to your clients and also generate additional revenue in the process.

Many features.

One solution to better service.

Intelligent Call forwarding

Our backend infrastructure will seamlessly integrate into your existing phone system and forward after hour calls to our veterinarians.

Appointment Scheduling

Allow patients to request new appointments during after hours. Then measure the impact of those appointments on your bottom line.

Real-Time Analytics

Through your dashbord quickly see who called, why, what the recommendation was and assess the bottom line impact on your practice.

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Client Outreach Support

We will help you reach out to your patients via social media, email and post-cards to make sure they are aware you are available 24/7.

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Rigorous Protocols

Our DVMs provide the highest level of triage protocols to help assess clinical signs and not symptoms.

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Live Chat

Our chat API can plug into your website or app so you will never miss an opportunity to connect with a potential client.

Personalization

Customize your greeting and hours of operation at the click of a button. Our technology is invisible to your patients so your practice gets the brand benefits.

Records Integration

Integrate our results with your existing Practice Management System for a 360-degree view.

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Medical History

View the entire consultation history for each patient including recorded calls. 

Licensed Professionals

Fully licensed DVMs and CVTs ready for your clients nights, weekends and holidays.

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Fully Insured

Our DVMs carry personal malpractice insurance on top of our corporate insurance.

 

 

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Reporting

Our DVMs carry personal malpractice insurance on top of our corporate insurance.

Good Service Is Good Business

Learn how we can help you generate real free cash flow within your first month of use.

Is your Practice “Good” or “Great”? 

Other Frequently Asked Questions

How will this benefit me and my practice?

As an owner or practice manager, you invest heavily in attracting and keeping existing clients. Think about the investments in marketing, postcards, appointment reminders, friendly-front-of-house staff… what happens to all this investment when the client tries to reach you and you’re unavailable?

For a detailed analysis of your tangible return, click here. A summary of our benefits is also provided below: 

Service Quality: As pet owners ourselves, we know firsthand how difficult it can be to have a pet-health related question at night or during the weekend and only having the Emergency Room/Google searches to help out. Our platform is an invaluable tool for your patients to have peace-of-mind when they need it most. Also, it is a great way to differentiate yourself from the other veterinarians in your area!

Financial Return: When a pet owner is referred to the Emergency Room for non-emergencies, that is a missed opportunity for your practice to see that patient. Because our services work while your practice is closed, we help create new touchpoints for patient engagement and allow you to generate new appointments. By logging into your dashboard, you can easily see what new appointments were generated while you were closed.

Brand/Reputation: veterinary practices are an integral part of the local community. What message are you sending your client by turning them away somewhere else when they need it most?

Does this violate VCPR regulations?

No, but great question.

We have carefully worked with our legal team and various regulatory bodies to make sure that our services do not establish any VCPR. Our doctors do not in any way provide diagnosis nor are we a substitute for a physical examination.

This ties to the whole telemedicine issue in the veterinary industry (which is also addressed directly below). To be clear, we do not provide telemedicine. We do, however, provide triage support and can tremendously help pet owners alleviate non-emergency concerns, and schedule appointments with their primary care provider.

What about liability? Will my practice have additional liability?

This is a question we get frequently and one we are happy to answer because we take a significant amount of time in addressing.

We have 3 broad lines of defense regarding liability:

1) Disclosures/Terms of Use: to both our practices and to the pet owners we serve, we explicitly remind our customers that GuardianVets does not provide any medical diagnosis or establish VCPR. Consultations by our veterinarians are for general advice only.

2) Insurance Coverage: our veterinarians are covered by PLIT insurance and our business has its own umbrella corporate plan.

3) Training/ Quality control: Our veterinarians are extensively trained in providing triage support and have strict guidelines to help them err on the side of caution should an ambiguous situation arise with a pet.

What hours is your service available?

Our software can intelligently recognize your hours of operation and will only become active when you are closed. Typically, this means nights and weekends from 6 pm to 6 am. However, we have had huge success with holidays as well!

What is your cancellation policy?

We offer no-questions-asked cancellations to all customers within 30 days of purchase. In such situations, we will work closely with you to determine the root cause of your dissatisfaction and will take every step possible to rectify the situation. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

Do you offer any other services?

Our primary service is to extend the hours of care for veterinary hospitals and clinics.

We are working closely with veterinary schools and with equine veterinarians, in particular, to extend our service offerings for their unique needs.

If you are interested in learning more please reach out!

Is this telemedicine?

No. GuardianVets is strictly a triage service that helps veterinary practices to better schedule visits that can wait, provide advice when needed (i.e. after hours), and direct pet owners to come in for immediate emergency care, if necessary. Our veterinarians do not in any way provide diagnosis, do not establish VCPR and are not in any way a substitute for physical examinations.

How does it work?

After signup, you will receive a call from one of our onboarding specialists to have an initial consultation call. This is important for us to understand your greeting preferences, to understand where you would like us to direct actual emergencies, any special holidays or deviations from your normal hours of operation, etc. We also will ask you to send over your logo so that we can begin customizing your outreach program to your patients.

We prefer to do this over the phone rather than automate it online since it gives you an opportunity to ask any remaining questions before going live.

After that, we will mail you customized postcards that you can distribute in your practice, will coordinate all your social media/email notifications and will make sure your phone lines are properly set up. If you’d like, we can even get you a custom app so your patients can have video-on-demand consultations!

Once the platform is set up, you will have access to an administrative dashboard where you can see key statistics such as: who called, when, for what and how many appointment requests were generated.

How qualified are your DVMs?

It is in our mutual best interest to make sure we only hire and retain the highest quality veterinarians (as well as team members in general). That said, if you are interested in our services and would like to see their resumes or speak directly to our DVMs, please let us know and we’d be happy to do so.
We have also spent considerable time developing evidence-based protocols and clinical guidance with regards to the proper escalation of issues. These protocols are in place to provide a consistently high standard of care.
Last but not least we are extensively reaching out to regulatory bodies to stay ahead of industry best-practice.

Get in touch with us!